A great customer experience can lead to significant increases in conversion, repeat custom, loyalty and advocacy. This course will enable you to articulate the business case for a customer experience (or UX) focus, as well as providing you with the knowledge and experience of how to go about producing exceptional customer experiences. There is a large practical component so you will produce something concrete and tangible that you might be able to implement when you get back to your desk.
Econsultancy’s Masterclasses are three-day intensive programmes offering you a deep dive into specific digital disciplines. With content drawn from our academically accredited digital certificates, the Masterclasses offer practical training without the need for long-term commitment.
Masterclasses:
- Are led by practitioner trainers
- Include access to resources to support the training
- Allow delegates to implement and evaluate what they’ve learnt through ‘homework’ and trainer feedback after training
- Lead to an Econsultancy certificate of completion
- Offer delegates the opportunity to ‘upgrade’ to an academic qualification where demand is high enough
via Training from Econsultancy http://econsultancy.com/uk/training/courses/masterclass-developing-positive-customer-experiences/dates/1970?utm_medium=feeds&utm_source=training
The post Masterclass: Developing Positive Customer Experiences (2013-11-05, Econsultancy London, London, United Kingdom) appeared first on Money Rail.
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